Your carry-on baggage can be made up of one large item and one small item, together weighing no more than 8kg. In some rare instances your pre-purchased seat may not be available, but in such a case, our legends will try to allocate you an equivalent seat.Īirport check in and bag drop will be at the usual Bonza desks - just keep an eye out for our legends at the airport if you have any questions. Their friendly crew will deliver a Bonza experience on board - just some of the details might not be as purple!īooking, check in and baggage options all remain the same and you are able to manage your booking the same way through My Trips on the Fly Bonza app, or by reaching out to our Support Centre. Please keep in mind that group bookings require a minimum of 10 customers who will be travelling together on the same flights.Īs our operations grow, when booking with Bonza, you may travel on another airline that, subject to regulatory approval, is temporarily part of our operation.įor example, our Canadian friends at Flair will have two of their aircraft joining Bonza's operation in November 2023 and Bonza flights departing and arriving at Gold Coast airport through to March 2024 will be on these aircraft. A dedicated Group Travel Champion will respond to your enquiry within 2 business days. If you'd like to learn more about Bonza Group Travel bookings or would like to request a quote, click here. If you miss one or more of your flights, you will need to make your own alternate arrangements or book on another Bonza flight at your own expense. The booking of these flights will be your responsibility. If you book two or more Bonza flights with the intention of self-connecting between them, or connecting onto another airline, we cannot guarantee the connection and so we strongly recommend you book flights with sufficient timing available to you to make the connection. We are currently unable to connect customers across two or more Bonza flights, or onto other airlines - we only offer point-to-point direct flights and airline-protected connecting flights are not possible. Please keep in mind that Bonza reserves the right to perform random ID checks during the check in process, and/or at the boarding gate. If you have made a typo during your booking or have another query regarding name changes, please contact our Digital Support Centre on the Fly Bonza app. If another passenger is now travelling, you would just need to make a new booking via the Fly Bonza app. Once your booking has been made, you are unable to change the name of the passenger/s. If you can no longer travel, you can always change the date of your flight up to two hours before your departure time, so that you don’t lose the value of your flights purchased. You may cancel your Bonza flight by contacting our Digital Support Centre, however all Bonza flights purchased are non-refundable. You do not need to inform Bonza of your intention to only travel on the inbound flight you booked. Yes, if you miss your outbound flight or make independent arrangements to travel to your destination, you can still use the return flight you booked. If I don’t travel on my outbound flight, can I still use my return flight? A higher fee will apply for changes made via our Digital Support Centre. The cheapest way to make changes to your booking is via the My Trips section on the Fly Bonza app. A refund won’t be provided if your new fare is lower than the fare you originally purchased. Changes must keep the same origin and destination, and can be made up until 2 hours prior to your booked flight's departure time.Ī change fee is payable for each change made, plus any difference in the new airfare. We understand that your plans might change after you have made your flight booking, therefore we allow you to change your Bonza flight travel date for a fee. I need to change the date or time of my flight For a complete list of participating banks and financial institutions, visit PayTo. PayTo is accepted by over 50 banks in Australia. A payment fee of 0.61% applies for Mastercard debit cards, 0.57% for VISA debit cards, 1.07% for Mastercard credit cards and 0.91% for VISA credit cards. We accept Mastercard and VISA debit and credit cards, and PayTo internet banking. If you have already downloaded the app, and can’t see the ability to book flights, you may need to delete and reinstall the Fly Bonza app.Īlternatively, bookings can be made via your preferred Travel Agent or contact our Digital Support Centre, within the Fly Bonza app however a booking fee will apply for bookings made using our Digital Support Centre. If you don’t have the Fly Bonza app, please download it now from the Apple App Store or Google Play Store. The cheapest and easiest way to make your flight booking is via the Fly Bonza app.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |